Legal

Privacy Policy

CROWN A PROPERTIES LTD is committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information in accordance with UK GDPR and the Data Protection Act 2018.

Last updated: May 2025  |  Data Controller: CROWN A PROPERTIES LTD (Company No. 17213825)

1. Who We Are

CROWN A PROPERTIES LTD, trading as BlueWave Logistics, is the data controller responsible for your personal data. Our registered office is at 249 Wolverhampton Road East, Wolverhampton, United Kingdom, WV4 6BB (Company Number 17213825).

We are committed to processing personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable privacy legislation. If you have any questions about how we handle your personal data, please contact us at info@groomiecleanpets.com or in writing to our registered office address.

We are registered with the Information Commissioner's Office (ICO) as a data controller. You have the right to lodge a complaint with the ICO at any time if you believe we have not complied with applicable data protection law (ico.org.uk).

2. Personal Data We Collect

Depending on your interactions with us, we may collect and process the following categories of personal data:

  • Identity Data: first name, last name, job title, company name
  • Contact Data: email address, telephone number, postal address
  • Shipment Data: cargo descriptions, consignee and shipper details, delivery addresses, customs declarations
  • Financial Data: bank account and payment details where applicable
  • Technical Data: IP address, browser type and version, time zone, operating system, and other technology identifiers collected when you visit our website
  • Usage Data: information about how you use our website, services, and digital communications
  • Marketing and Communications Data: your preferences for receiving marketing communications from us

We do not intentionally collect any Special Category Data (such as health, racial or ethnic origin, political opinions, religious beliefs, or biometric data) in the course of providing our freight services. If such data is incidentally contained in cargo documentation, it will be treated with appropriate protection.

3. How We Collect Your Data

We collect personal data through the following means:

  • Direct interactions: when you complete a quote request form, contact form, or account registration on our website; when you email, telephone, or write to us; when you enter into a contract with us for the provision of Services
  • Automated technologies: as you interact with our website, we may automatically collect Technical Data using cookies, server logs, and similar tracking technologies. Please see our Cookies section below for further detail
  • Third parties: we may receive personal data about you from business partners, carriers, customs agents, credit reference agencies, or publicly available sources in the course of delivering freight Services

4. How We Use Your Personal Data

We process your personal data only where we have a lawful basis to do so. The lawful bases we rely on are:

  • Performance of a contract: processing necessary to fulfil your freight booking, provide a quote, manage your shipment, or perform any other Service you have requested
  • Legal obligation: processing required to comply with customs law, tax legislation, anti-money laundering requirements, export controls, or other legal obligations
  • Legitimate interests: processing necessary for our legitimate business interests, including fraud prevention, network and information security, improving our Services, and direct marketing to existing customers, where your interests and rights do not override those interests
  • Consent: where you have provided explicit consent, for example to receive marketing communications from us. You may withdraw your consent at any time

We use your personal data for the following purposes: processing and managing freight bookings; providing quotes and responding to enquiries; managing customer accounts; processing payments and recovering debts; complying with customs and trade compliance obligations; fraud prevention and legal compliance; improving our website and service offerings; sending service-related communications; and, where you have consented or we have a legitimate interest, sending marketing communications about our Services.

5. Sharing Your Personal Data

We may share your personal data with the following categories of recipients in the course of providing our Services:

  • Carriers and hauliers: shipping lines, airlines, road hauliers, and rail operators necessary to transport your cargo
  • Customs and government authorities: HM Revenue & Customs, Border Force, and equivalent authorities in other countries as required by law
  • Port and terminal operators: where handling of your cargo requires it
  • Insurance providers: to arrange or administer cargo insurance
  • IT and technology service providers: who process data on our behalf under appropriate data processing agreements
  • Professional advisers: lawyers, accountants, and auditors under obligations of confidentiality
  • Law enforcement: where required by law or court order

We do not sell your personal data to third parties. We do not share your data for third-party marketing without your explicit consent.

6. International Data Transfers

Given the nature of international freight operations, your personal data may be transferred to, and processed in, countries outside the United Kingdom. Where we transfer personal data to countries not providing an equivalent level of data protection, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO, adequacy decisions, or other lawful transfer mechanisms.

Transfers of personal data to customs authorities and government bodies in third countries are made on the basis of legal obligation. We take reasonable steps to ensure that any international recipients of personal data protect it appropriately.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our standard retention periods are:

  • Customer and shipment records: 7 years from the date of the last transaction, to comply with HMRC requirements
  • Customs declarations and trade documents: 4 years, in accordance with HMRC obligations
  • Website enquiries and quote requests: 2 years if no contract is entered into
  • Marketing preferences and consent records: 3 years from the date of last interaction
  • Technical and usage data: 13 months from the date of collection

We may retain data for longer where required by law or in connection with legal proceedings. When data is no longer required, it is securely deleted or anonymised.

8. Your Data Protection Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • Right of access: you may request a copy of the personal data we hold about you (a Subject Access Request)
  • Right to rectification: you may request correction of inaccurate or incomplete personal data
  • Right to erasure: you may request deletion of your personal data where there is no longer a lawful basis for processing
  • Right to restriction of processing: you may request that we restrict processing of your data in certain circumstances
  • Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request a machine-readable copy of your data
  • Right to object: you may object to processing based on legitimate interests, including direct marketing
  • Rights in relation to automated decision-making: you have rights regarding automated decisions that have legal or similarly significant effects

To exercise any of your rights, please contact us in writing at 249 Wolverhampton Road East, Wolverhampton, WV4 6BB, or by email at info@groomiecleanpets.com. We will respond within one month. We may need to verify your identity before processing your request. You will not be charged a fee for exercising your rights unless the request is manifestly unfounded or excessive.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users and to improve your experience. Cookies are small text files placed on your device by websites you visit.

We use the following categories of cookies: Strictly Necessary Cookies — essential for the website to function and cannot be disabled; Performance Cookies — collect anonymised information about how visitors use our website to help us improve it; Functional Cookies — enable enhanced functionality and personalisation; Targeting/Marketing Cookies — may be used to deliver relevant advertising.

You can control cookies through our cookie consent banner displayed when you first visit our website, and through your browser settings. Disabling certain cookies may affect website functionality. By clicking "Accept" on our cookie banner, you consent to non-essential cookies. You may withdraw consent at any time by clearing your browser cookies and adjusting your settings.

10. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include encryption of data in transit and at rest, access controls and authentication requirements, regular security assessments, staff training on data protection, and incident response procedures.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and will inform you without undue delay where required. Despite our security measures, no data transmission over the internet can be guaranteed as completely secure.

11. Children's Privacy

Our Services are intended for business customers and are not directed at children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will delete it promptly. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of material changes by posting a notice on our website or, where appropriate, by email. The date at the top of this Policy indicates when it was last reviewed. We encourage you to review this Policy periodically. Your continued use of our Services following any changes constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or complaints about this Privacy Policy or our data processing practices, please contact us at CROWN A PROPERTIES LTD, 249 Wolverhampton Road East, Wolverhampton, WV4 6BB, or email info@groomiecleanpets.com. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the supervisory authority for data protection in the UK, at www.ico.org.uk.